Terms & Conditions

1. Scope

These General Terms and Conditions ("GTC") shall apply to the provision of furnished apartments for the accommodation of the guest as well as to all further services and deliveries of the hotel in connection therewith. In the following context, "hotel" stands for the accommodation business "Ariv", the individual rooms are hereinafter referred to as apartments. These GTC form an integral part of every contract. Contractual conditions of a guest or company partner that contradict or deviate from these GTC are not recognized. In all other respects, the relevant provisions of the Swiss Code of Obligations ("OR") shall apply to the exclusion of the provisions of the rental contract.

The host reserves the right to change these GTCs at any time.

2. Contractors

The contractual partner for the Ariv (Badenstrasse 1, 4057 Basel) is Future Living AG (Ernst Nobs-Platz 1, CH-8004 Zurich), which serves as the operating company for the hotel (hereinafter "Host"). Any credit card charges will be made in the name of the Host or a company affiliated with the Host.

3. Conclusion of contract

The contract is concluded by the written acceptance of the guest's application by the host. Contractual partners are the host and the guest. If a third party has booked for the guest, he is liable to the host together with the guest as joint and several debtor for all obligations arising from the contract.

4. Accommodation period

The apartments are designed for temporary use and can be booked up to a maximum of six months with an option to extend.

Subsequent contract extensions are subject to availability and cannot be guaranteed. Booking conditions may vary. Contract extensions can only be processed Monday - Friday, 8:00 - 17:00.

5. Subject matter of the contract

Only as many persons may stay in an apartment as contractually agreed. Additional persons staying in the apartment must be officially registered and their data must be deposited with the host.The host leaves the respective apartment to the guest for private use. Without prior written consent of the Host, the Guest is not allowed to rent the Apartment to third parties or to let it to third parties. Furthermore, it is also strictly prohibited to operate or use the apartment commercially.

The guest may not make any structural changes to the apartment. The house rules are part of these GTC and the guest agrees to comply with these house and use rules (common rooms, laundry room, common kitchen, fitness room, etc.).

6. Contractual provisions

6.1. Services

The host is obliged to provide the apartment booked by the guest at the agreed time and to provide the agreed services. In case of overbooking or delay in reopening, the host reserves the right to move the start of the accommodation contract to the next available date. In this case, any claims for damages by the guest are excluded.

6.2. Prices

The prices can be changed by the host if the guest subsequently requests changes in the number of persons, the number of apartments booked, the services provided by the host or the length of stay of the guests and the host agrees.

All prices are in Swiss francs (CHF) and include the statutory value-added tax at the applicable rate. If the VAT rate changes on the day the service is provided, the respective agreed prices will change accordingly. The host is entitled to levy the VAT increase subsequently. Not included in the price is the guest tax, which will be charged to the guest according to the local legal regulation.

6.3. Monthly costs

Included in the monthly cost:

  • Administrative expenses
  • Heating costs
  • Hot water costs, water and waste water costs
  • Power
  • Sweepings fee
  • Use of the existing radio, TV and Internet infrastructure (incl. connection fees, but excl. telephony and SERAFE fee)
  • User fee cable network
  • Use of the shared kitchen, sports room, common areas.
  • Maintenance of the house, garage, path, staircase, common areas (kitchen, hallways, laundry room, etc.)
  • Bi-weekly basic cleaning of the apartment

Not included in the monthly costs:

  • Obligatory thorough final cleaning by the housekeeping service
  • Additional services such as "extra or weekly room cleaning", , "laundry cleaning", use of laundry room.
  • "parking spaces", "storage compartments".
  • Use of additional products and services
  • SERAFE fees (radio and television fees)
  • Telephone costs
  • Guest tax, Basel city

6.4. Payment modalities

  • The first monthly payment ("first invoice") must be made within 72 hours of booking.
  • The other monthly costs are due in advance, at the latest on the first of the respective month.
  • Payments are to be made by bank transfer or credit card transfer to the specified bank account*.
  • Services not included in the monthly cost, such as the additional services, will be billed separately.

*Bank Details
CREDIT SUISSE (Switzerland) Ltd.
Account: Future Living AG
Account No: 3854240-01
IBAN: CH60 0483 5385 4240 0100 0
Clearing Number: 4835

Invoices of the host without due date are payable immediately upon receipt of the invoice without deduction. The host is entitled at any time to call due the price for the provision of the furnished apartments in whole or in part as well as other accrued claims and to demand immediate payment.

In the event of late payment, the host is entitled to charge the applicable statutory default interest.

Bank charges, which may be incurred in the event of a bank transfer, shall always be borne in full by the guest.

6.5. Cancellation conditions

Short Stay (duration of stay less than one month)

Non-refundable booking conditions:

  • Full payment must be made at the time of booking.
  • The booking will not be finalized or guaranteed if payment has not been received.
  • Date changes of the reservation are not allowed.
  • In case of no-show, the full room rate will be charged.

Refundable Booking Conditions:

  • Full payment must be made at the time of booking.
  • The booking can be cancelled up to 24 hours before arrival (full refund).
  • In case of cancellation less than 24 hours before the booking or no-show (in the middle of the day before the booking), the full room rate will be charged.

Long Stay (length of stay over one month)

Long Stay Apartments cannot be cancelled or terminated early during their fixed term.

For all cancellations, it also applies that the services provided in advance by the host must be paid in full in any case. Furthermore, the host reserves the right to contractually determine individual cancellation conditions.

6.6. Withdrawal of the host

If a cost-free right of withdrawal of the guest within a certain period was agreed in writing, the host is entitled for his part to withdraw from the contract within this period.

If the agreed first invoice is not paid on time, the host is also entitled to withdraw from the contract.

Furthermore, the host is entitled to withdraw from the contract extraordinarily for factually justified reasons, for example, if force majeure or other circumstances beyond the host's control make the fulfillment of the contract significantly more difficult or impossible, apartments are booked under misleading or false information of material facts, e.g. in the person of the guest or the purpose, the host has reasonable cause to believe that the use of the services may jeopardize the smooth operation of the business, the safety or the reputation of the host in the public.

The host must inform the guest immediately of the exercise of the right of withdrawal. Any claims for damages by the host against the guest are expressly reserved. In turn, the guest is not entitled to any compensation in the event of justified withdrawal by the host.

6.7. Withdrawal of the host

  1. failure to pay monthly charges incl. additional fees on time
  2. Causing damage to the building and equipment
  3. Behavior that endangers the safety and well-being of other guests or employees (including, but not limited to, sexual assault, bullying, illegal activity)
  4. multiple violation of the house rules

In case of extraordinary termination, the guest is obliged to vacate the apartment. In urgent cases, the host is entitled to block the guest's key/batch and to expel him/her from the building.

7. Check In & Check Out

7.1. Check In

  • Check-in: From 15:00.
    Self check-in is possible at any time and is required if the guest arrives after 20:00 in the evening.

  • The apartment was checked by the host before check-in. The guest has 48 hours to report any damage or discrepancies on the inventory form. After that, the apartment is automatically considered to be in good condition or in the condition noted on the inventory.

7.2. Check Out

  • Check-out: until 11:00 at the latest
  • The guest must leave the apartment in a clean and tidy condition. The guest must remove his/her personal belongings from the apartment
  • The final cleaning is done by the host due to quality assurance. The cost of this is borne by the guest
  • As a rule, any damage must be reported to the host immediately, but no later than at the time of check-out.
  • Late check out may be possible for an additional charge
  • If the apartment is not vacated on time, an additional daily rate will be charged.

7.3. Key

Each guest receives a batch / key card in addition to the Mobile Access. In case of loss of the batch / key card, the guest will be charged all expenses for the re-creation. The costs for a key card are CHF 10.00, for a batch CHF 25.00.

7.4. Pets

Dogs are allowed on our premises, but only if they are officially announced at the time of reservation / booking. There are only a limited number of rooms where dogs are allowed, so a reservation with a dog must first be officially confirmed. The host must confirm the availability in writing.

The guest must be able to show the dog's vaccination card upon request.

The host will charge the guest with a dog an additional daily or monthly fee, depending on the individual contract.

In case of damage to the building and inventory (furniture, decorations, etc.) or if a person is injured, the guest is fully responsible and has to pay for any damage.

Dogs are only allowed in the assigned rooms and on the first floor. Dogs are not allowed to roam freely in the co-working area and are not allowed in the communal kitchen. In general, dogs are always to be kept on a leash inside the building.

If a dog is too noisy, damages property or disturbs other guests, the host has the right to terminate the contract at any time.

Other pets are not allowed unless explicitly confirmed in writing by the host.

7.5. Right of access

The housekeeping staff (cleaning and maintenance) has the permission to enter the apartment without the presence of the guest in order to clean it or to repair technical defects. This applies especially in case of emergency, e.g. water or fire damage.

Ariv reserves the right to enter the apartment for viewings. Viewings will be announced at least 24h before.

8. Insurance & Liability

The guest undertakes to avoid any improper use of the apartment and its facilities. The guest is liable to the host for all damages and losses or other damages to the apartment caused by him/her or third parties. The host is to be compensated for the replacement value (applies in particular to theft and damage to furnishings and equipment). The guest must pay for the fire department costs if a false alarm is triggered as a result of carelessly generated smoke and steam (including candle smoke, cigarette smoke, burnt food, etc.).

The host declines any liability for theft and damage to property brought by the guest or third parties.

The host is liable only in case of intentional or grossly negligent contractual or non-contractual damage and only for direct damage. Any further liability, especially in case of slight or medium negligence or for indirect damages, is excluded.

The guest is informed that his/her personal belongings are not insured under the risks of accommodation by the host. Risks include, for example, accidents (especially falling down stairs, accidents due to insufficient snow removal and accidents due to incorrect operation of the provided equipment, kitchen elements and washing towers), illness, theft, water and fire. The insurance of objects brought by the guest is the responsibility of the guest.

Furthermore, the guest is recommended to take out a liability insurance with inclusion of damages by the guest for the entire accommodation period. This insurance should also cover the risk of breakage in respect of all mirrors, glass, ceramic/stone fixtures such as cooktops, lavabos, toilets, bathtubs, etc.

Smoking is prohibited in the entire hotel. The guest will pay the host a lump sum of CHF 200.- per violation. Legal guardians are liable for persons they have to supervise.

In case of loss or damage to motor vehicles and bicycles parked or maneuvered on the property and their contents, the host is not liable, except in case of intent or gross negligence.

Messages, mail and merchandise shipments for the guest are handled with care. The host takes over the delivery, safekeeping and - on request - the forwarding of the same against payment. This does not constitute a safekeeping order.

No liability is assumed for lost property. They will only be returned on request against payment.

The host assumes no liability for damages resulting from the use of the Internet (including spam, viruses or connection failures), although the host makes every effort to ensure a stable Internet and telephone connection. The guest is not entitled to any refund. The guest is obligated to protect his own devices from malware to prevent spam or viruses from being sent through the host's network. The host reserves the right to exclude the guest from the network.

9. Disregard of these GTC and severability clause

In case of disregard of these GTCs, the host reserves the right to warn the guest, to block his key, to expel the guest from the apartment and to remove the private property from the apartment.

Should individual provisions of these GTC be invalid, this shall not affect the validity of the remaining provisions. In such a case, the legally ineffective provision shall be replaced by a provision that is analogously similar but effective.

10. Applicable law and place of jurisdiction

This Accommodation Agreement shall be governed exclusively by Swiss law. The exclusive place of jurisdiction for all legal disputes arising from the contract is Zurich.

In the event of legal disputes, the German language version of the contractual provisions, these terms and conditions and the house rules shall apply.

11. House rules

  • The following rest periods apply: 22:00 to 07:00.
  • Pans, dishes and other utensils of the common kitchen must be cleaned independently by the guest after use and must not be left in the sink.
  • Please leave the laundry room, community kitchen and gym in a clean condition after each use.
  • Take care of your laundry and do not leave it unattended in the laundry room.
  • Take care of your apartment - inform us if something is broken. Do not wait until you move out.
  • Make sure you close doors and windows securely when you leave.
  • Use all the equipment with care. The utensils in the apartments/common rooms are part of the host's inventory - do not take them as souvenirs.
  • Do not leave personal items in the common areas. They can be misconstrued as shared items and broken or misplaced.
  • Smoking is prohibited in our premises (apartment and common area).
  • Pets are not allowed in our premises, dogs only by appointment and on a leash, and under supervision on the first floor.
  • Meet lots of people, don't be afraid to talk to others and enjoy your stay at Ariv Basel.

12. Privacy

If the renter and the guest, i.e. the using person, are not identical, the renter guarantees that the guest agrees with the processing of his personal data by Ariv - Future Living AG, according to the provisions of the booking contract. The renter also guarantees that the guest knows his rights regarding such processing according to the booking contract. If the renter does not comply with this provision, he indemnifies and holds Ariv - Future Living AG harmless from all damages and claims (including costs and expenses arising therefrom).

For the execution of this booking contract, personal data of the guest, i.e. the person using an apartment, will be processed by Ariv-Future Living AG. Without the provision of personal data of the guest, this booking contract does not come into effect. The guest expressly consents to the processing of his personal data for the purpose of executing this contract. The guest further agrees that Ariv - Future Living AG may transmit his personal data to Swiss authorities or to third parties involved in the execution of this contract (e.g. cleaning service providers). The personal data will be stored for the time required by law. The guest has the right to request information from Ariv-Future Living AG regarding the correction or deletion of personal data or the restriction of processing, or to object to processing, as well as the right to data portability. The guest has the right to lodge a complaint with a supervisory authority. This consent can be revoked at any time.